International Shipping Terms & Conditions:
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.
All International shipments will be charged postage costs calculated by weight and destination. DietDirect.com's prices do not include customs fees, taxes, and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to DietDirect.com for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from DietDirect.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to DietDirect.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
Need help on your international order, or information on more shipping options? Please call our customer service at 1-800-567-DIET (1-800-567-3438).