Rewards Program FAQs

Diet Direct Rewards Program

How do I join the Direct Rewards Program?

If you have an online account with us, you’re already a member. Whenever you place an order, we’ll automatically calculate your Reward Credits and place them in your account upon shipping that order. You must have an online account to receive Reward Credits.

How do I know how many Reward Credits I’ve earned?

All available Reward Credits you have earned can be viewed in the My Rewards section of your account page.

How do I use my Direct Rewards?

  • Sign into your account & fill your cart with your favorite products.
  • Click on the Cart icon (Checkout) at the top right.
  • Under "Summary", adjust the slider to the amount you want to redeem & click "Apply".
  • Proceed to Check Out!
Sample Rewards Image

How soon can I use my Reward Credits?

Once in your account, Rewards Credits can be used on your very next order if you wish.

How long are my credits valid?

Since saving money is so much fun, we’re confident you won’t let your credits get dusty hanging around in your account. However, our lawyer insists that we tell you that Reward Credits are valid for 90 days after they are placed on your account and must be used in their entirety – they will not carry over.

Can I use my Reward Credits to buy a pony? I’ve always wanted a pony.

As much as we hope you someday get that pony you’ve always wanted, Diet Direct Reward Credits can only be applied to purchases of products sold by Diet Direct. We regret to report that we have no plans to carry ponies at the present time.

Have more questions?

Call us at 1-800-567-DIET (1-800-567-3438).