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The Diet Direct Customer Care Team chats with helps customers Monday through Friday from 9am to 6pm Eastern Time. It is a casual and fun way to get the info you need from the people who are plugged into every corner of the Diet Direct world. If they can't answer your question immediately, they'll hunt down the answer. They are very persistent people.

Toll-Free and Friendly:
When you call us you get to speak to a real, live, interested and interesting human being who is located right here in Wilmington, NC. We've won a reputation for superior customer service just by treating people the same way we'd like to be treated. We firmly believe you deserve outstanding service each and every time you call.

Toll-Free and Friendly:

Call us and speak to a real, live, caring human being located in our office in Wilmington, NC. We continue to earn a reputation for superior customer service just by treating people the way we'd like to be treated. We firmly believe you deserve outstanding service each and every time you call. Let us prove it to you.

Our knowledgeable, efficient and friendly crew is available at 1-800-295-7600  Monday through Friday from 9am to 6pm Eastern Time to answer all your questions.

Our knowledgeable, efficient and friendly crew is available at 1-800-567-DIET (1-800-567-3438) Monday through Friday from 9am to 6pm Eastern Time to answer all your questions.

FAQ's

To save you some time and effort, we've put together a list of a few of the questions we hear most often and some answers to other questions that may have crossed your mind.

Have WonderSlim Diet Plan questions? Please visit the WonderSlim FAQ's.

Diet Direct FAQ's

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Your complete satisfaction is very important to us! If for any reason you wish to return any of the following items within 60 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.

Items eligible for refund or exchange:

  • Any unopened, unused box, case, bottle or container of consumable products
  • Up to 1 (one) partially used box, bottle or container per unique product. (ie. per flavor, sku)

To return unopened, unused, or partially used items as listed above, please complete the Returns/Exchange Request Form and include it with your shipment. It’s that simple!  PDF IconReturns/Exchange Form

We dislike spammers, scammers and other on-line predators as much as you do. The information we collect on our site is used to make your DietDirect.com experience more efficient. Diet Direct does not and will not sell your email address to any other company. Changing your email preferences or unsubscribing from our promotional mailings is as easy as clicking on the link on the bottom of each mailing, unchecking a few boxes and clicking a button. We value and protect your privacy.

Our commitment to protecting the privacy of your personal information is the reason we offer you this Secure Shopping Promise: We guarantee that your order will be transmitted securely and that you will not be liable for any unauthorized charges appearing on your credit card as a result of shopping here.

Diet Direct only uses the most secure servers and technologies. To further protect you, our site is tested and certified by McAfee Secure on a daily basis. All information sent from your computer to DietDirect.com – including credit card numbers and passwords – is encrypted using Secure Sockets Layer (SSL). All hardware and software resides in a world-class, high-security data center with access limited to authorized personnel. The only systems that have access to your credit card and billing information are the ones used to process your order. DietDirect.com is dedicated to maintaining these high security standards and continuously reviews its policies and practices to protect your information.

For more information on our Privacy Policy please click here.

DietDirect.com accepts online payment with Visa, Mastercard, American Express, Discover Card and Paypal. We will also ship your order with a prepaid Money Order made payable to Diet Direct, Inc. at the following mailing address:

Diet Direct, Inc.
3200 Corporate Drive, Suite B
Wilmington, NC 28405

At the present time, Diet Direct does NOT accept personal checks.

State law requires us to charge applicable sales tax on all orders shipped to North Carolina. We do not charge sales tax on orders shipped to other states.

Orders of $69 or more (after discounts and excluding applicable taxes) receive FREE Ground Shipping within the Contiguous United States (which excludes Alaska, Hawaii and Puerto Rico). Orders of less than $69 receive $7.99 Flat Rate Shipping within the Contiguous United States. For all other orders, shipping cost is calculated by the shipping carrier based on shipping method, package weight and shipping region. In these cases, we will charge you what the carrier charges and no Diet Direct handling fee. Faster shipping options and International Shipping fees are explained in the Shipping Details section of our site.

Once you place your order, we do everything in our power to get it headed in your direction quickly. Although orders placed by 8am Eastern Time are guaranteed to ship the next business day, we generally ship them the very same day. We ship Monday through Friday. Weekend orders are shipped on Monday and holiday orders ship the first business day after the holiday.

Standard Ground Shipping is done through FedEx Ground or US Mail. Ground shipping generally has a delivery time of 2 to 5 days within the Contiguous United States. Faster shipping methods are also available at an additional cost. For more details on international shipments, expedited options, or approximate delivery times within the United States, please consult the Shipping Details section of our site.

If an item you ordered is out of stock when we receive your order and will not be available within 48 hours, we will send you the items that are in-stock without delay. Backordered item(s) will be sent at our expense as soon as they become available.

Diet Plan FAQ

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Each diet kit (Basic, Core and Premium) includes a variety of WonderSlim® products sufficient to carry you through the time period of the kit. You’ll also receive a Food Shopping List, Food Diary, Multi-Vitamins, EFA Softgels and a 20 oz. WonderSlim® Shaker Bottle. To help you achieve your long-term goals, we also give you the WonderSlim® Lifestyle Guide; a 12-step lesson guide which covers nutritional education, exercise and behavior modification techniques.*

Our diet kits never leave you guessing what you’ll need to eat each day. It is all laid out in plain, easy-to-understand language. While each plan may seem a bit structured at first sight, you’ll be amazed by the exciting variety of flavors and textures available to you. Since “boring diets never last,” we strive to keep your taste buds interested.

*Multi-vitamins, EFA Softgels and lifestyle guide not included in EasyStart 3-Day Premium Diet Kit.

Yes, you can customize any of the diet kits without disturbing the nutritional balance of the WonderSlim® Diet Plan by clicking on the Customize button on each diet kit main page. This will give you the opportunity to “tweak” the kit to better suit your preferences.

Just as gas mileage varies with individual driving habits, weight loss varies with lifestyle choices and actual compliance to the plan.

Yes. We strongly suggest consulting with your doctor before starting any diet, exercise or supplementation program.

On the WonderSlim® Diet Plan, you’ll eat 6 times a day, which breaks down to about once every 2 to 3 hours.

We recommend drinking at least 8 full glasses of water a day.

Yes, you can have as many non-caloric beverages as you like. Tea and coffee are only considered non-caloric beverages when consumed without cream or sugar. Monitoring your use of creamers and sweeteners is advised when following the WonderSlim® Diet Plan.

We've put together a collection of published research studies and references that support the effectiveness of "Using Meal Replacements for Weight Management".  See the Research

Yes. One Healthy meal is an essential part of the WonderSlim® Diet Plan. Specifically, this meal includes several ounces (depending on gender) of protein, at least two servings of vegetables and one starch.

Most people choose to have their Healthy meal in the evening, but others choose to have it for lunch. Some of our customers have had great success splitting it between dinner and lunch. This flexibility is one of the features that makes this diet plan a realistic choice for people with busy or unpredictable schedules.

Nursing Mothers FAQ

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If weight gain is more than the recommended amount of weight (25 to 45 pounds) during pregnancy, you may have a harder time losing it all after giving birth. Losing the weight gained during pregnancy is important because not doing so increases the likelihood of becoming overweight or obese later in life. (1, 2) If a year goes by and you haven’t lost all of the weight gained during pregnancy, you may be more likely to keep the weight permanently, according to the WebMD website. (3)

References:

  • 1) Lederman SA. Pregnancy weight gain and postpartum loss: avoiding obesity while optimizing the growth and development of the fetus. J Am Med Women’s Assoc. 2001 Spring;56(2)53-8.
  • 2) Rooney BL, Schauberger CW. Excess pregnancy weight gain and long-term obesity: one decade later. Obstet Gynecol. 2002 Aug; 100(2):245-52.
  • 3) WebMD: Expert Q&A: Losing the Baby Weight http://www.webmd.com/diet/features/expert-qa-losing-baby-weight

The Institute of Medicine, the medical governing body that sets the DRI's (Dietary Reference Intakes), has evaluated the effects of dieting while nursing. Their conclusions, for the women studied, were that caloric levels greater than 1,800 per day and a gradual weight loss of one pound per week, did not compromise milk production. According to the American College of Obstetricians and Gynecologists (ACOG) a weight loss of 1 pound a week while breastfeeding is safe and does not negatively affect infant growth. (4,5) WonderSlim® for Nursing Mothers provides meal plans of 1800-2000 calories per day specifically for nursing moms. It's important to remember that every mother and her baby are different and have unique needs - that's why it's important to consult with your OBGYN and/or baby's pediatrician before beginning this or any other weight management program.

References:

  • 4) ACOG committee opinion. Exercise during pregnancy and the postpartum period. Number 267, January 2002. American College of Obstetricians and Gynecologists. Int J Gynaecol Obstet. 2002 Apr;77(1):79-81.
  • 5) Lovelady C, Garner K, Moreno K, and Williams J. The effect of weight loss in overweight, lactating women on the growth of their infants. N Engl J Med 2000; 342;449-53.

Before beginning a weight loss program after childbirth, it’s important to get physician approval. It is generally recommended that breastfeeding women wait for 6-8 weeks before attempting active weight loss, as your body needs time to recover from childbirth and establish a good milk supply. If you are not nursing, The University of Rochester Medical Center advises all new mothers to wait at least 6 weeks after delivery to begin a weight reduction diet such as the WonderSlim® for Nursing Mothers Program. Good postnatal nutrition can help you recover from the stresses of childbirth and the effort of caring for a new baby.

All breastfeeding women need an extra 500 calories per day to make enough breast milk in order to provide adequate milk supply. (6) We offer meal plans for nursing mothers that range from 1800 up to 2000 calories per day. As a starting point, most women will begin their plan at 1800-2000 calories. If at this calorie level you lose more than 1 pound per week, it may be too few calories for you and your caloric level would need to be adjusted to a higher intake level. Your caloric level should be coordinated with your OBGYN and/or baby's pediatrician to ensure the caloric restriction is not compromising your milk production. As you wean your baby off breast milk, your body will gradually be able to handle lower calorie levels.

References:

  • 6) Institute of Medicine. Dietary Reference Intakes for Energy, Carbohydrates, Fiber, Fat, Fatty Acids, Cholesterol, Protein, and Amino Acids (Macronutrients). Washington DC: National Academy Press, 2005.

If you bottle-feed your baby, your caloric needs return to your pre-pregnancy levels, however you don't want to start too low. Remember, your body still needs to recover and you need to have enough energy to meet the demands of your new lifestyle. We recommend you start your weight loss plan at 1200 calories as you balance your weight loss progress and your energy level. This is the minimum amount for women who are not breastfeeding, according to the University of Rochester Medical Center. WonderSlim® Standard Meal Plans for Women of 1000-1200 calories are available for non-nursing mothers. A gradual weight loss of 1 to 2 pounds a week is recommended for new moms who are not nursing. Before beginning a weight loss program, it’s important to get physician approval.

Yes. We strongly suggest consulting with your doctor before starting any diet, exercise or supplementation program.

On the WonderSlim® Nursing Mothers Program, you’ll eat 6 times a day, which breaks down to about once every 2 to 3 hours.

Pick the day that works best for you. The first three days are critical so pick a start date that makes sense and does not include social-type events that involve food, which may present additional temptations.

We recommend weighing yourself weekly, at the same time of day each week.

We recommend drinking at least 8 full glasses of water a day.

Yes, you can also have non-caloric beverages on the Program. Make sure to check with our doctor regarding consumption of caffeine and sweeteners if you are nursing. Tea and coffee are only considered non-caloric beverages when consumed without cream or sugar. Monitoring your use of creamers and sweeteners is advised when following the WonderSlim® Meal Plans.

Get right back on track with the next WonderSlim® Meal Replacement or WonderSlim® Meal Supplement. Do not wait until the next day.

After. Use a digital food scale to weigh your “Protein” (meat or other) serving after you’ve cooked it.

If you are a vegetarian, you can have eggs, tofu, cottage cheese, veggie burgers and more. Refer to the Food Selection List for non-meat protein alternatives

The best way to make the shake is to combine 8 oz. of very cold (bottled) water and the powder in a shaker. Shake vigorously. You may also mix the powder with ice and water together in a cup or blender.

We suggest restricting dairy intake to the amount listed on your meal plan. Another suggestion is to try a combination of cold water and skim milk or fat free yogurt. This way, you can still enjoy a thicker shake while minimizing calories. Keep in mind, 8oz of skim milk is an additional 80-90 calories.

Yes. One “Healthy Meal” for dinner along with several other servings of vegetables, fruits, starch, fat and protein are essential parts of the WonderSlim® Nursing Mothers Program. Incorporating daily servings of intelligently portioned “grocery store foods” helps you practice healthy shopping, portion-control and cooking habits that are essential to keeping the weight gained during pregnancy off for life.

Most people choose to have their “Lean & Green” meal in the evening, but others choose to have it for lunch. Some of our customers have had great success splitting it between dinner and lunch. This flexibility is one of the features that makes the WonderSlim® Nursing Mothers Program a realistic choice for nursing new moms with busy or unpredictable schedules.

Although you don’t have to exercise to lose weight, we strongly encourage making exercise a part of your life. Exercise is not only essential for long-term weight management but it boosts your metabolism and self-image in ways that will help keep the weight off for the rest of your life.

In this guide, we provide a Postnatal Exercise Guide for New Mothers that includes a number of fun, non-threatening exercise routines to get you started.

A low carbohydrate meal plan is not recommended if you are a nursing mother. If you are not nursing, you should maintain a healthy carbohydrate level to ensure adequate energy levels to care for yourself and your baby. See individual WonderSlim® Meal Plans for Nursing Mothers for carbohydrate levels.

WonderSlim® Meal Replacement Shakes (they can also be prepared as a pudding) are the only portion-controlled meal replacement products that are specifically designed to meet the nutritional needs of new moms. Great tasting and easy to prepare, they provide a unique combination of nutritional ingredients specially formulated to replenish nutrients depleted during pregnancy and promote gradual weight loss when used as directed in the WonderSlim® Nursing Mothers Plan. WonderSlim® Meal Replacement Pudding/Shakes and Smoothies, in addition to providing 15 grams of high quality dairy protein per serving, are also enriched with 23 vitamins and minerals including dairy calcium. Additionally, WonderSlim® Meal Supplements (breakfasts, lunches, snacks, desserts) are used in the WonderSlim® Nursing Mothers plan to provide you with added convenience of portion-control and increased protein intake with reduced calories.

The daily recommended intake (DRI) of protein for adult women is about 46 grams a day. One important exception is pregnant or lactating women, when the daily recommended intake (DRI) rises to 71 grams of protein a day. (7) Three (3) servings of WonderSlim® Meal Replacement Pudding/Shakes or Smoothies per day provide 45 grams of protein. The WonderSlim® for Nursing Mothers Meal Plans follow the principles of high protein diets to help prevent loss of lean muscle and to promote satiety. The Nursing Mother's Meal Plans provide approximately 30-35% of the calories from protein while non-nursing meal plans provide approximately 35-40% of the calories from protein. See individual meal plans for specific protein levels.

References:

  • 7) Motil KJ, Sheng HP, Kertz BL, Montandon CM, Ellis KJ. Lean body mass of well-nourished women is preserved during lactation. Am J Clin Nutr. 1998 Feb;67(2):292-300.

DHA supports the brain, eyes and central nervous system which is why it is uniquely important for pregnant and lactating women. DHA is crucial to the development of your baby’s nervous system, and may improve outcomes such as:

  • Eye-hand coordination
  • Motor skills
  • Attention span

Developing infants cannot efficiently produce their own DHA and must obtain this vital nutrient from breast milk after birth. Breast milk DHA levels are dependent on the mother’s diet. Expert panels recommend at least an intake of 200-300mg/day of DHA for nursing women. Unfortunately, most women do not get enough DHA in their diets. On average, nursing women in North America consume 60-80mg of DHA a day, only 20-40% of the recommended intake. Because of a low DHA dietary intake, American women reportedly have lower DHA levels in their breast milk than their international counterparts. Recognizing the importance of maternal DHA intake, a WonderSlim® DHA supplement is provided with the WonderSlim® Nursing Mothers Plan. Our supplement contains life’sDHA™.

The life'sDHA™ Advantage - a Vegetarian Source of DHA

Most people believe that fish are a rich source of DHA, when in fact fish get DHA from the algae in their food chain. life’sDHA™ goes straight to the source, producing DHA from the same microalgae sources fish get it from. Unlike most DHA supplements, life’sDHA™ is a fish-free source of DHA from algae and is therefore free from concern of ocean-borne contaminants. (8) The ingredient has been granted Generally Regarded As Safe (GRAS) status for use in infant formula by the FDA, and is used in nearly all infant formulas in the United States. (8,9)

Benefits of life'sDHA™:

  • Vegetarian, sustainable source
  • Free from the concern of ocean-borne contaminants
  • Produced in an FDA-inspected facility under current Good Manufacturing Practices in a controlled environment from start to finish
  • Trusted source used in over 99% of infant formulas in the US

References:

  • 8) Hornstra G. Essential fatty acids in mothers and their neonates. Am J Clin Nutr. 2000;71(5)(suppl):1262S-1269S.
  • 9) DSM, formerly Martek Biosciences Corporation. 2009 Annual Report. Columbia, MD.